Refund Policy
Order Refund and Return Policy
Introduction:
This document serves to delineate the guidelines and procedures governing refund and return processes for all orders placed on our platform.
Key Conditions for Refunds:
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Delivery Acceptance:
- Refunds will not be issued for orders that have been successfully delivered to the customer.
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Delivery Rejection:
- In the event of a delivery rejection by the customer, a refund will be initiated upon receipt of the returned parcel at the source of dispatch.
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Delay in Delivery:
- Should a delivery experience delays, customers may request a refund only after rejecting the delivery and the subsequent return of the parcel to the dispatch location.
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In-Transit Orders:
- Refunds are not feasible for orders that are still in transit.
Special Case: Non-Delivery After Dispatch:
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Timeline for Refund Requests:
- Customers may initiate a return and refund request after 10 days from the dispatch date in cases where the order remains undelivered.
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Return Process:
- The refund will be processed once the order/products are returned to the dispatch source.
Conclusion:
This policy aims to provide transparent communication on the refund and return procedures, emphasizing the conditions contingent upon the status of the delivery.