FREQUENTLY ASKED QUESTIONS (FAQ)

1. Are all your products original and authentic?

Absolutely. We deal only in genuine, sealed, and original products sourced from verified suppliers and brands.

2. Do you ship across India?

Yes, we deliver to all major cities and towns in India. Remote or restricted areas might have limited delivery access, depending on courier serviceability.

 

3. How long does delivery take?

Orders are typically processed within 24 hours and delivered within 2–5 business days, depending on your location. Tracking details will be shared as soon as your order is shipped.

4. Do you offer express delivery in Bangalore, Mumbai, or Hyderabad?

Yes! Due to high demand in these cities, we offer faster shipping options and prioritize deliveries to Bangalore, Mumbai, and Hyderabad. Most orders in these cities are delivered within 2–3 working days

5. How do I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email. You can also log in to your account and track your order from the dashboard

6. Do you offer bulk or wholesale orders?

Yes! If you’re a retailer, reseller, or looking to place a bulk order, please reach out to us via Contact Us or email us at rahulguptanzm@gmail.com 

7. Is my personal data safe?

Yes, we use secure, encrypted payment gateways and adhere to strict data privacy policies. Your information will never be shared or sold.

8. Are your products priced higher than local stores?

Not at all. In fact, we pride ourselves on offering premium tobacco and cigarette brands at some of the most affordable prices in India — often better than what you’ll find in retail shops. Thanks to our direct tie-ups and bulk sourcing, we pass the savings directly to you. Quality and value — that’s our smoke signal.

9. How can I contact you for support?

We’re here to help! You can reach us via:
📧 Email: rahulguptanzm@gmail.com 
📱 WhatsApp/Call: +91-8851192324